Privacy Statement

We endeavour to treat personal and confidential information with care and respect. To reflect this, we are committed to upholding the statements below.

What do we use information for?

We use the information that we collect for a number of purposes:

• To better understand the needs of our customers and how we can improve our services.
• To provide information which may be of interest to you about Truro Farm Machinery Ltd.
• To answer requests that customers or potential customers may have.

We collect only the personal information required to provide services to our customers and potential customers. This includes:

• Name
• Address
• Email
• Phone number

Other information is collected by us but this is either anonymised (as in the case of IP addresses) or is business information. Where we collect personal information, we do so on the basis that the individual has specifically consented or on the basis that an individual has or is entering into transactions with Truro Farm Machinery Ltd. If we do collect personal information through our website, we will be clear and open about this. We will make it evident when we are collecting personal information and will explain what we intend to do with it. When you provide personal information, we will enter and store it in our database and use it to contact you to continue to discuss business, services and products which may be of mutual benefit.

Your rights

Your personal information is owned by you. If you have any questions or issues with the way in which we are using your data, you have the following rights:

• You can ask to see what data we hold on you (right of access)
• You can ask for information to be corrected
• You can ask to receive a copy of the data we hold on you (right to portability)
• You can ask us to delete any information we have about you (right to be forgotten)
• You can object to the way in which we use your information
• You can complain to the supervisory authority

If you wish to enact any of these rights then you can do so by contacting us at Truro Farm Machinery Ltd., Mitchell, Newquay, TR8 5FD; 01872 510008 or contactus@trurofarmmachinery.co.uk

Retention and data storage

When we store data, reasonable measures are taken to protect personal information from access by unauthorised persons. This information will be stored, archived and backed up as part of our systems which are maintained on our office-based servers.

In order to maintain the accuracy and relevancy of information, we perform checks every year and this may include making contact with the subjects of the data to check details. When we do store information, we keep it for the following periods:

1. Information gathered on our website for the purposes of promoting and delivering our services is retained for 3 years from the date of consent being provided.
2. Correspondence not relating to a contract will be retained for 3 years following its creation.
3. Records and documents relating to financial transactions will be retained for 7 years after the end of the transaction.
4. Other information will be kept for periods as defined in our retention policies which can be provided on request.
5. Bank account or credit/debit card information is only kept for as long as it takes to process and is then securely destroyed.

Where else does data go? As a principle we do not share any of the personal information that we hold. However, in the course of running our business some data does get transferred outside of our organisation:

1. Where you have provided our name as a trade reference to another company we will share relevant information with that company should they contact us.
2. Passing your details on to product providers for the purposes of determining if they will provide you with a finance facility

Cookie Policy

Our website uses cookies. A cookie is a small file of letters and numbers that are downloaded to your computer if you agree. These cookies allow us to distinguish you from other users of the website which helps us to provide you with a good experience when you browse our website and also allows us to improve our site.

The cookies we use are ‘analytical’ cookies. They allow us to recognise and count the number of visitors and to see how visitors move around the site when they’re using it. This helps us to improve the way our website works, for example by making sure users are finding what they need easily. Additionally, when you submit data to through a form, such as the one found on our contact pages, cookies may be set to remember your user details for future correspondence.

Be aware that disabling cookies will affect the functionality of this and many other websites that you visit. Disabling cookies will usually result in also disabling certain functionality and features of this site. Therefore, it is recommended that you do not disable cookies.